At Summerbee Home Solutions ("we", "our", or "us"), your privacy is important to us. This Privacy Policy explains how we collect, use, store, and protect your personal data when you interact with us, whether through our website, over the phone, or in person.
 

1. Who We Are

Summerbee Home Solutions provides home improvement and maintenance services across Bedfordshire, Hertfordshire and surrounding areas. We are committed to respecting and protecting your privacy.

If you have any questions about this policy or your data, please contact: shaun@summerbeehomesolutions.org.uk
 

2. What Information We Collect

We may collect the following types of personal information:

Contact Details: Name, address, phone number, and email

Service Information: Details of your property or home improvement needs

Payment Information: Billing details (we do not store card details)

Communication History: Emails, calls, or messages exchanged with us

Website Usage Data: IP address, browser type, and browsing behaviour (via cookies—see section 7)
 

3. How We Use Your Information

We use your data to:

Provide and manage the services you’ve requested

Respond to your enquiries and communicate with you

Process invoices and payments

Send service updates or appointment reminders

Improve our services and website

We will only process your personal data when we have a lawful basis to do so, such as fulfilling a contract, complying with a legal obligation, or where you have given your consent.
 

4. Sharing Your Information

We do not sell your data.

We may share it with trusted third parties who help us deliver our services—for example:

Tradespeople or contractors working on your project

Payment service providers

IT or cloud service providers (e.g. email or calendar tools)

All third parties are required to comply with UK data protection laws and keep your data secure.
 

5. How We Store and Protect Your Data

Your data is stored securely, and we take appropriate steps to protect it against unauthorised access, alteration, or loss.

We only retain your personal data for as long as necessary—for example, to comply with legal or financial requirements or resolve disputes.
 

6. Your Rights

Under UK GDPR, you have rights including:

The right to access your data

The right to correct inaccurate data

The right to request erasure (in some circumstances)

The right to restrict or object to processing

The right to data portability

To exercise these rights, please contact us using the details above.
 

7. Cookies and Website Tracking

Our website uses cookies to improve your experience and understand how it’s used. You can control cookies through your browser settings. For more information, please refer to our [Cookie Policy].
 

8. Changes to This Policy

We may update this Privacy Policy from time to time. The most recent version will always be posted on our website with the effective date.
 

9. Complaints

If you’re unhappy with how we’ve handled your data, please contact us first so we can resolve it. You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO): www.ico.org.uk